Patient Rights and Responsibilities

Patient Rights

  1. A patient has the right to be informed of his or her rights as a patient in advance of the Hospital providing or discontinuing care, whenever possible.
  2. A patient has the right to medical, nursing, and other health care services available at Ohio Valley Hospital without discrimination based upon race, color, age, religion, sex, sexual orientation, gender identity, language, culture, national origin, sources of payment, or marital, veteran, or disabled status.
  3. A patient has the right to respectful care given by competent personnel.
  4. A patient has the right, upon request, to be given the name of his or her attending physician, the names of all other physicians directly involved in his or her care, and the names and functions of all other health care personnel having direct contact with the patient.
  5. A patient has the right to every consideration of privacy concerning his or her own medical care. Case discussion, examination, and treatment are considered confidential and should be conducted discreetly.
  6. A patient has the right to have all records pertaining to medical care treated as confidential, except as otherwise provided by law or third party contractual arrangements.
  7. A patient has the right, upon request, to access all information contained in his or her medical records, unless access is specifically restricted by the attending physician for medical reasons.
  8. A patient has a right to know what Hospital rules and regulations apply to patients.
  9. A patient has the right to expect emergency procedures to be implemented without unnecessary delay.
  10. A patient has the right to appropriate assessment, quality care, and high professional standards that are continually maintained and reviewed.
  11. A patient has the right to participate in the development and implementation of his or her own plan of care.
  12. A patient has the right to appropriate assessment and management of pain.
  13. A patient has the right to full information in layperson’s terms concerning his or her diagnosis, treatment and prognosis, including information about alternative treatments and possible complications. When it is not medically advisable to give such information to a patient, the information will be given on the patient’s behalf to the patient’s next-of-kin or other designated person.
  14. Except in emergencies, a patient’s physician must obtain the necessary informed consent prior to the start of any procedure or treatment.
  15. A patient or, in the event the patient is unable to give informed consent, a legally responsible party, has the right to be advised when a physician is considering the patient as part of a medical care research program or donor program. The patient or legally responsible party must give informed consent to the actual participation in such a program. The patient or legally responsible party may at any time refuse to continue in any such program to which he or she previously consented.
  16. A patient has a right to refuse any drugs, treatment, or procedure offered by the Hospital to the extent permissible by law and a physician shall inform the patient of the medical consequences of the refusal of any drug, treatment or procedure.
  17. A patient has a right to be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
  18. A patient has the right to formulate an advance directive and to have Hospital staff and practitioners who provide care comply with these directives.
  19. A patient has the right to have a family member or a representative and his or her own physician notified as promptly as possible of the patient’s admission to the Hospital.
  20. A patient has the right to personal privacy.
  21. A patient has the right to an environment that preserves dignity and contributes to a positive self-image.
  22. A patient has the right to be free from neglect, exploitation, and verbal, mental, physical and sexual abuse.
  23. A patient has the right to expect consideration of his or her psychosocial, spiritual and cultural needs.
  24. A patient has the right to access protective and advocacy services.
  25. Where possible, a patient who does not speak English should have access to an interpreter. Where possible, a patient who suffers hearing loss should have access to communication devices.
  26. A patient has the right to assistance in obtaining a consultation with another physician at the patient’s request and own expense.
  27. When medically permissible, a patient may be transferred to another facility only after the patient, his or her next of kin, or other legally responsible representative has received complete information concerning the needs for and alternatives to such a transfer. The institution to which the patient is to be transferred must first have accepted the patient for transfer.
  28. The patient has a right to expect good management techniques to be implemented within the Hospital, to consider effective use of the time of the patient, and avoid personal discomfort to the patient.
  29. The patient has a right to examine and receive a detailed explanation of their bill.
  30. The patient has the right to full information and counseling on the availability of known financial resources for his or her health care.
  31. A patient has the right to expect that the Hospital will provide a mechanism whereby he or she will be informed upon discharge of continuing health care requirements following discharge and the means for meeting them.
  32. A patient has the right of access to an individual or agency that is authorized to act on the patient’s behalf to assert or protect the rights set out in this section.
  33. If disabled, a patient has the right to expect reasonable and equal access to the facilities, services and programs of the Hospital.
  34. A patient or the patient’s legal representative has a right without recrimination to voice complaints or concerns regarding care received or Hospital operations. Patients are encouraged to discuss their complaint with those directly involved in the situation.
  35. The patient and his or her family have the right to have complaints reviewed by the Hospital.
  36. A patient has the right to have a support person available during their care, provided the presence of that support person does not interfere with the rights of other patients or interfere with the care process. A patient has the right to designate those persons who can visit during a Hospital stay. These individuals do not need to be relatives.

The patient has the responsibility to

  1. Provide to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his or her health.
  2. Comply with instructions and treatment plan developed in conjunction with the healthcare team. Ask questions if directions and or procedures are not clearly understood.
  3. Accept the consequences for outcomes realized if treatment or instructions are refused or not followed.
  4. Assume financial responsibility of paying for all services rendered, either through third party payers or by being personally responsible for payment for any services that are not covered by insurance policies.
  5. Follow Hospital policies, rules and regulation in place to support quality care for patients and a safe environment for all individual in the Hospital.
  6. Be considerate of the rights of other patients and Hospital personnel and for assisting in the control of noise, smoking and the number of visitors. Support mutual consideration and respect by maintaining civil language and conduct in interactions with staff and licensed independent practitioners.
  7. Make arrangements to send home items of value, or request such items be secured in the Hospital’s safe until discharge.

Filing a Grievance (Complaint)

If a patient or a patient’s legal representative wishes to lodge a grievance (complaint), the following options are available:

President & CEO c/o Ohio Valley Hospital
25 Heckel Road
Kennedy Township, PA 15136
Phone: 412-777-6280
Ohio Valley Hospital Complaint Hotline; Mailing
Ohio Valley Hospital
25 Heckel Road
Kennedy Township, PA 15136
Phone: 800-826-6762
PA Department of Health Complaint Hotline;
Division of Acute and Ambulatory Care; Room 532

Health and Welfare Building
625 Forster Street
Harrisburg, PA 17120 – 0701
Phone: 800-254-5164
The Joint Commission:
Office of Quality Monitoring

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Email: complaint@jointcommission.org

 

Civil Rights

Discrimination is Against the Law

Ohio Valley Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Ohio Valley Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. For more information on what we offer in terms of aids and services to individuals, please click on the documents below.

OVH Discrimination is Against the Law in English

OVH Discrimination is Against the Law in Spanish

Language Assistance Services are available.

Language Assistance Services

If you believe that Ohio Valley Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email.

If you need help filing a grievance, our Civil Rights Coordinator is available to help you:

Civil Rights Coordinator
25 Heckel Road, Kennedy Township PA 15136
Tel: 1-800-826-6762 TDD: Access# 520-2856 Client # 2952

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

If you would like further information on your Civil Rights within Ohio Valley Hospital, please visit the link below. The information is available in a variety of languages!

Civil Rights