Quality

We at Ohio Valley Hospital (OVH) recognize the delivery of exceptional care in a safe and empathetic atmosphere is tremendously important to you and your family. This is why Ohio Valley Hospital has made it our first priority to ensure every patient we encounter receives the highest quality, patient-centered care every time they visit us.

We are extremely dedicated to ensuring our patients and surrounding communities are able to have their healthcare needs met right here, close to home. Ohio Valley Hospital strives to ensure our patient experience consistently meets or exceeds our patient’s expectations every time. We are able to achieve these goals by:

Safety

We ensure we provide safe, quality care to our patients by preventing harm from occurring to them while being treated in our facility.

Authentic

Ohio Valley strives to provide the most current evidenced-based care to our patients with our newest state of the art equipment and through our knowledgeable, dedicated practitioners.

Patient Experience

We are committed to assuring our patients are treated with the upmost dignity and respect while in our care, and that we meet or exceed their expectations for their care every time.

Timely

Our commitment to our patients is to decrease their overall wait times and to avoid as much interruption with their care as possible.

Efficient

We strive to work and provide care in the best way possible for our patients. We pride ourselves in preventing delays and avoiding unnecessary waste of our equipment and materials.

To report concerns about patient safety and quality of care to The Joint Commission:

Mail:
The Joint Commission
Division of Accreditation Operations, Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Phone: 800.994.6610

Email: complaint@jcaho.org