OVGH Receives Avatar Annual Award
Orlando, FL – April 24, 2013 – Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.), a leading provider of Patient, CAHPS, Employee, and Physician Surveys based in Lake Mary, Florida, today announces its 2012 award-winning hospital partners. Acknowledging consistently high standards of patient care, Ohio Valley General Hospital (OVGH) is being awarded the following honor:
• Exceeding Patient Expectations
“Avatar award winners are leading their peers in their dedication to service excellence and performance in healthcare,” said Jeff Brady, CEO and President of Avatar Solutions. “The awards signify these organizations used information gathered from their patients to improve the quality of care available at their organization.”
“This award reflects OVGH’s ongoing commitment to delivering outstanding service and quality,” said OVGH President and CEO David W. Scott. “As consumer perception is becoming more and more vital to the success of hospitals, we know it’s imperative that we learn from the patient’s experience in order to improve our quality of care.”
Avatar Solutions’ awards are meant to honor significant accomplishments in patient satisfaction and innovation in healthcare settings.
About the Award
This award is based on three critical survey items gauging patient expectation about quality of care, reliability, and customization before the visit. This data provides organizations with an additional benchmark to compare actual performance to patient expectations.
About Ohio Valley General Hospital
Ohio Valley General Hospital, located in Kennedy Township, is a 138-bed, not-for-profit community hospital with a medical staff of 250 physicians in 26 medical specialties. OVGH has been providing specialized diagnostic services, advanced technologies, comprehensive treatments and truly personalized care to the residents of Pittsburgh’s western suburbs for more than 100 years. For more information, please visit www.ovgh.org.
About Avatar Solutions
Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.) is an innovative survey, data measurement, and performance improvement company with over 30 years of experience. Avatar provides CAHPS Surveys, Patient Satisfaction Surveys, Employee Surveys and Physician Surveys to over 500 hospitals and 13,000 clinicians nationwide. Avatar is the American Hospital Association’s exclusively-endorsed provider for Employee / Exit Surveys and Physician Engagement / Opinion Surveys to their 5,000 hospitals and healthcare systems. Avatar works with some of the most well-known organizations in the nation, allowing our clients to benchmark against the best. For more information, please visit http://www.avatarsolutions.com.