May 2, 2013
Orlando, FL – April 24, 2013 – Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.), a leading provider of Patient, CAHPS, Employee, and Physician Surveys based in Lake Mary, Florida, today announces its 2012 award-winning hospital partners. Acknowledging consistently high standards of patient care, Ohio Valley General Hospital (OVGH) is being awarded the following honor:
• Exceeding Patient Expectations
“Avatar award winners are leading their peers in their dedication to service excellence and performance in healthcare,” said Jeff Brady, CEO and President of Avatar Solutions. “The awards signify these organizations used information gathered from their patients to improve the quality of care available at their organization.”
“This award reflects OVGH’s ongoing commitment to delivering outstanding service and quality,” said OVGH President and CEO David W. Scott. “As consumer perception is becoming more and more vital to the success of hospitals, we know it’s imperative that we learn from the patient’s experience in order to improve our quality of care.”
Avatar Solutions’ awards are meant to honor significant accomplishments in patient satisfaction and innovation in healthcare settings.
About the Award
This award is based on three critical survey items gauging patient expectation about quality of care, reliability, and customization before the visit. This data provides organizations with an additional benchmark to compare actual performance to patient expectations.
About Ohio Valley General Hospital
Ohio Valley General Hospital, located in Kennedy Township, is a 138-bed, not-for-profit community hospital with a medical staff of 250 physicians in 26 medical specialties. OVGH has been providing specialized diagnostic services, advanced technologies, comprehensive treatments and truly personalized care to the residents of Pittsburgh’s western suburbs for more than 100 years. For more information, please visit www.ovgh.org.
About Avatar Solutions
Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.) is an innovative survey, data measurement, and performance improvement company with over 30 years of experience. Avatar provides CAHPS Surveys, Patient Satisfaction Surveys, Employee Surveys and Physician Surveys to over 500 hospitals and 13,000 clinicians nationwide. Avatar is the American Hospital Association’s exclusively-endorsed provider for Employee / Exit Surveys and Physician Engagement / Opinion Surveys to their 5,000 hospitals and healthcare systems. Avatar works with some of the most well-known organizations in the nation, allowing our clients to benchmark against the best. For more information, please visit http://www.avatarsolutions.com.
March 7, 2013
Ohio Valley General Hospital Laboratory, McKees Rocks, Pennsylvania has been awarded accreditation by the Accreditation Committee of the College of American Pathologists (CAP), based on the results of a recent onsite inspection.
The laboratory’s director, Harold Z. Scheinman, M.D., was advised of this national recognition and congratulated for the excellence of the services being provided. Ohio Valley General Hospital Laboratory is one of more than 7,000 CAP-accredited laboratories worldwide.
The CAP Laboratory Accreditation Program, begun in the early 1960s, is recognized by the federal government as being equal to or more stringent than the government’s own inspection program.
During the CAP accreditation process, inspectors examine the laboratory’s records and quality control of procedures for the preceding two years. CAP inspectors also examine laboratory staff qualifications, as well as the laboratory’s equipment, facilities, safety program and record, in addition to the overall management of the laboratory. This stringent inspection program is designed to specifically ensure the highest standard of care for all laboratory patients.
About the College of American Pathologists As the leading organization for board-certified pathologists, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide. With more than 18,000 physician members, the CAP has led as the gold standard in laboratory accreditation for 50 years. Find more information about the CAP at cap.org.
February 7, 2013
On Monday, February 4, 2013 as part of their commitment to creating a healthier community, Ohio Valley General Hospital is launching a community survey to identify community health needs and priorities. All community residents are asked to participate in the community survey that can be found at http://www.getstrategy.com/ovcommunitysurvey/ or www.facebook.com/ohiovalleyhospital. Residents who do not have access to the internet can obtain a copy of the survey at Ohio Valley General Hospital’s main Information desk and at Focus on Renewal (F.O.R.).
The survey is part of an overall comprehensive Community Health Needs Assessment (CHNA) process that is being conducted by Ohio Valley General Hospital, with consulting assistance from Strategy Solutions, Inc. All residents are encouraged to complete the survey by Friday, March 1, 2013, which should take respondents no more than 10 minutes to complete. All paper copies are to be returned to Ohio Valley Marketing Department. In addition to the community survey, the CHNA process includes a review of over 140 health status indicators, individual interviews with selected community leaders, a compilation of available community health resources, and a prioritization and action planning process.